Terms of Service

Welcome to bonagirl. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our site, placing an order, or otherwise engaging with bonagirl, you agree to be bound by these Terms. Please read them carefully.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Us

bonagirl is a jewelry brand founded in 2020. We specialize in earrings, bracelets, and bangles. Our website and services are operated by bonagirl (“we,” “us,” or “our”).

2. Eligibility

By using our website, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us your consent to allow any of your minor dependents to use this site. You agree not to use our products or services for any illegal or unauthorized purpose.

3. Account Registration

You may be required to create an account to access certain features or place an order. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

4. Products and Availability

We make every effort to display our products as accurately as possible. However, colors, finishes, and details may appear slightly different depending on your device or screen. We do not guarantee that any product will be available at all times. We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.

5. Pricing and Payment

Prices are displayed in the currency shown at checkout. Prices are subject to change without notice. We reserve the right to correct any pricing errors and to cancel orders placed at an incorrect price.

We accept the payment methods displayed at checkout. All payments are processed through secure, encrypted payment gateways. By submitting payment information, you confirm that you are authorized to use the chosen payment method.

6. Shipping and Delivery

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Shipping times vary depending on your location and the carrier. Once your order has shipped, you will receive a confirmation email with tracking information where available. Please refer to our Track Your Order page for more details.

Any customs duties, taxes, or import fees are the responsibility of the customer. We are not responsible for delays caused by carriers, customs, or events beyond our control.

7. Returns and Refunds

We want you to love your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, unless otherwise stated. Items must be returned in their original condition, unused, and with all original packaging intact, in accordance with our Refund & Return Policy. Refunds are issued to the original payment method once the return is received and inspected.

8. Intellectual Property

All content on our website, including text, images, logos, graphics, designs, and product descriptions, is the property of bonagirl or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use our content without our prior written permission.

9. User Conduct

You agree not to:

• Use our website for any unlawful purpose

• Interfere with or disrupt the security or operation of our website

• Upload or transmit viruses or malicious code

• Attempt to gain unauthorized access to our systems or user accounts

• Harass, abuse, or harm another person through our services

We reserve the right to terminate your access if you violate these Terms.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of those third parties. Accessing them is at your own risk.

11. Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be error-free, secure, or uninterrupted.

12. Limitation of Liability

To the fullest extent permitted by law, bonagirl and its officers, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, products, or services. Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless bonagirl and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your violation of these Terms or your misuse of our website or services.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You agree that the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer protection laws in your jurisdiction that cannot be waived.

15. Dispute Resolution

If a dispute arises, we encourage you to contact us first so we can try to resolve the matter informally. If we cannot resolve the dispute within a reasonable time, either party may pursue resolution in the courts of Hong Kong as set out above.

16. Termination

We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms or engaged in conduct that may harm us, our customers, or others.

17. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

18. Contact Us

If you have any questions about these Terms of Service, please email us at service@bonagirl.com.

Thank you for shopping with bonagirl.