At Bona Girl, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies when you visit our website, place an order, or contact us. By using our site, you agree to this Policy.
1. Who We Are
Bona Girl is an online fashion store selling dresses, pants, tops, and sets. We're based in Hong Kong and ship to customers around the world. When we say "we," "us," or "our," we mean Bona Girl. When we say "you," we mean anyone who visits our site or buys from us.
2. Information We Collect
We collect information in a few different ways.
Information you give us. When you place an order, create an account, sign up for emails, or contact us, you may give us your name, email address, phone number, shipping address, billing address, and payment details. You may also share your order preferences or feedback.
Information we collect automatically. When you browse our site, we may collect your IP address, browser type, device type, operating system, pages you visit, how long you stay, and how you found us. We use cookies and similar tools to do this.
Information from third parties. We may receive information from payment processors, shipping carriers, and marketing partners. For example, a payment processor may confirm that your payment went through, or a carrier may share delivery updates. We may also use third-party tracking tools to help you follow your package.
3. How We Use Your Information
We use your information to:
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Process and fulfill your orders, including shipping and delivery
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Send order confirmations, shipping updates, and customer service replies
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Handle returns, refunds, and exchanges
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Improve our site, products, and shopping experience
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Send you marketing emails if you've opted in (you can unsubscribe anytime)
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Prevent fraud and keep our site secure
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Comply with legal obligations
We only use your information for the reasons we collected it, unless we get your permission or the law requires otherwise.
4. Cookies and Tracking
We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how people use our site. Some cookies are essential, and some are for analytics and marketing.
You can control cookies through your browser settings. If you turn off cookies, some parts of our site may not work properly. We may also use pixels and similar tools from partners like Google and Meta to show you relevant ads. You can opt out of personalized ads through your ad settings.
5. How We Share Your Information
We don't sell your personal information. We share it only with trusted partners who help us run our business, such as:
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Payment processors to handle your payment securely
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Shipping carriers to deliver your order
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Tracking tools to help you follow your package
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Email and marketing tools to send you updates and offers
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Analytics providers to help us understand site traffic
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IT and security providers to keep our site safe
These partners can only use your information to do the job we've asked them to do. We may also share information if we're required by law, if we need to protect our rights, or if we're part of a merger or sale.
6. International Transfers
We're based in Hong Kong, but our partners may be in other countries. That means your information may be transferred to and processed in countries outside where you live. We take steps to make sure your information stays protected, no matter where it goes.
7. Data Security
We use reasonable technical and organizational measures to protect your information. This includes encryption, secure servers, and access controls. That said, no method of transmission or storage is 100% secure. We can't guarantee absolute security, but we work hard to keep your data safe.
8. How Long We Keep Your Information
We keep your information for as long as we need it to run our business and meet legal requirements. For example, we keep order records for tax and accounting purposes. When we no longer need your information, we delete it or anonymize it.
9. Your Rights
Depending on where you live, you may have the right to:
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Access the personal information we hold about you
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Correct any information that's wrong or incomplete
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Delete your personal information
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Object to or restrict how we use your information
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Request a copy of your information in a portable format
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Withdraw your consent at any time (for example, by unsubscribing from marketing emails)
To exercise any of these rights, email us at service@bonagirl.com. We'll respond within a reasonable time. We may need to verify your identity before we can help.
10. Marketing Choices
If you've signed up for our emails, you can unsubscribe at any time. Just click the unsubscribe link at the bottom of any email, or email us at service@bonagirl.com. Even if you opt out of marketing, we'll still send you important order and account updates.
11. Children's Privacy
Our site isn't for children under 13. We don't knowingly collect information from children under 13. If you think a child has given us personal information, contact us at service@bonagirl.com, and we'll delete it.
12. Third-Party Links
Our site may link to other websites we don't control, including third-party tracking sites. This Privacy Policy doesn't cover those sites. We recommend reading their privacy policies before sharing any information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date it was updated. If we make big changes, we'll let you know by email or a notice on our site. Your continued use of our site means you accept the updated Policy.
14. Contact Us
Got questions about this Privacy Policy or your personal information? We're here to help. Email us at service@bonagirl.com, or reach us at:
Bona Girl Customer Care
Unit 1508, 15/F, 28 Hennessy Road
Wan Chai, Hong Kong
Phone: +852 3621 9084
Thanks for trusting Bona Girl with your information.
The Bona Girl Team