Track Your Order

Once your order has been shipped, we’ll send you a shipping confirmation email with your tracking number and a link to follow your package. You can also track your order directly on the carrier’s website using the tracking number provided.

Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation. It’s not unusual for the first scan to take a little time, especially during busy seasons.

Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays. You’ll receive a confirmation once your order has been placed, and another once it’s on its way.

Tracking Shows No Updates?
If your tracking hasn’t updated for a few days, try checking again later. Carriers occasionally experience scanning delays. If there has been no movement for more than 5–7 business days, please reach out to us and we’ll look into it.

Marked as Delivered, But Not Received?
We recommend checking around your delivery address, with neighbors, or with your building’s mailroom. If you still can’t find your package, contact the carrier directly with your tracking number. If you need further help, we’re here for you.

International Orders
For international orders, tracking may become limited once the package leaves the origin country. In many cases, the local carrier in your country will provide the final delivery updates.

Need Help?
For any tracking or delivery questions, email us at service@bonagirl.com with your order number, and we’ll do our best to assist you as quickly as possible.